Refund And Return policy
How We Collect, Use, and Protect Your Personal Information at Fashion Forward
At Fashion Forward, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied, our Refund and Return Policy makes it easy to address your concerns. Please review the following terms carefully.
Return Eligibility
We accept returns under the following conditions:
- Items must be returned within [Insert Timeframe, e.g., 30 days] of delivery.
- Items must be unworn, unwashed, and in their original condition, including all tags and packaging.
- Sale or clearance items, gift cards, and personalized products are not eligible for returns unless faulty.
How to Initiate a Return
To begin the return process:
- Contact us at [Insert Email Address] or through our website’s contact form.
- Provide your order number, reason for return, and photos if the item is damaged or defective.
- We will provide a return shipping label or instructions for sending the item back.
Refund Process
- Refunds will be issued to your original payment method within [Insert Timeframe, e.g., 7-10 business days] of receiving and inspecting the returned item.
- Original shipping fees are non-refundable, except in cases of damaged or defective items.
- If the return does not meet our eligibility criteria, it may be sent back at your expense.
Exchanges
We offer exchanges for the same item in a different size or color, subject to availability. If the requested item is unavailable, we will process a refund instead.
Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within [Insert Timeframe, e.g., 7 days] of delivery.
- Include photos of the item and packaging in your message.
- We will provide a replacement or full refund, including shipping costs, at no additional charge.
Non-Returnable Items
The following items cannot be returned:
- Gift cards.
- Sale or clearance items.
- Intimate apparel, swimwear, or jewelry (for hygiene reasons).
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Email:
Phone: